Exploring customer's mobile banking experiences and expectations among generations X, Y and Z

Approved

Classifications

MinEdu publication type
A1 Journal article (peer-reviewed)
Name
A1
Category
Artikkeli
Refereed
Kyllä
Sub category
Tieteellinen aikakauslehti
Type
Alkuperäisartikkeli

Authors of the publication

Number of authors
4
Authors
Shams, Ghazal; Rehman, Mohsin Abdur; Samad, Sarminah; Oikarinen, Eeva-Liisa

Publication channel information

Title of journal/series
Journal of financial services marketing
ISSN (print)
1363-0539
ISSN (electronic)
1479-1846
ISSN (linking)
1363-0539
Publication forum ID
60417
Publication forum level
1
Country of publication
United Kingdom
Internationality
Yes

Detailed publication information

Publication year
2020
Bibliographical publication year
2020
Reporting year
2020
Journal/series volume number
25
Journal/series issue number
1-2
Page numbers
1-13
DOI
10.1057/s41264-020-00071-z
Language of publication
English

Co-publication information

International co-publication
Yes
Co-publication with a company
No

Availability

Link to self-archived version
http://urn.fi/urn:nbn:fi-fe2020092170206

Classification and additional information

MinEdu field of science classification
512 Business and management
Keywords
Mobile banking; Customer experiences; Customer expectations; Generational theory; Mobile banking; Customer experiences; Customer expectations; Generational theory

Source database ID

WoS ID
WOS:000540136200001
Scopus ID
2-s2.0-85085368427